DigitalEd incident

Möbius Incident Investigation

Minor Resolved View vendor source →

DigitalEd experienced a minor incident on August 15, 2024 affecting Americas, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 08:14 PM UTC
Resolved
Aug 15, 2024, 09:32 PM UTC
Duration
1h 18m
Detected by Pingoru
Aug 15, 2024, 08:14 PM UTC

Affected components

Americas

Update timeline

  1. investigating Aug 15, 2024, 08:14 PM UTC

    We are investigating a potential incident impacting some Möbius users in the Americas region. We are working to identify the root cause. We will provide an update as soon as possible, as more details are confirmed.

  2. investigating Aug 15, 2024, 08:54 PM UTC

    We are continuing to investigate the issue. We will provide an update in the next 30 minutes.

  3. monitoring Aug 15, 2024, 09:10 PM UTC

    A fix has been implemented and we are continuing to monitor for any further issues.

  4. resolved Aug 15, 2024, 09:32 PM UTC

    No further issues observed. This incident has been resolved.