DigitalEd experienced a major incident on December 17, 2024 affecting Americas, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Americas
Update timeline
- investigating Dec 17, 2024, 09:10 PM UTC
We are currently experiencing a service disruption across the Möbius platform. Customers in North Amercia may be affected. Our team is working to identify the root cause and implement a solution. We will provide an update in the next **UPDATE PERIOD**.
- investigating Dec 17, 2024, 09:10 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 17, 2024, 09:16 PM UTC
We have restarted our storage service and the system has recovered but we are still monitoring.
- monitoring Dec 17, 2024, 09:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 17, 2024, 09:42 PM UTC
This incident has been resolved.