Digital Pigeon incident
Issue uploading and downloading files for some accounts
Digital Pigeon experienced a minor incident on December 9, 2016, lasting 19h 41m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 09, 2016, 12:51 AM UTC
We are currently investigating issues uploading and downloading files.
- identified Dec 09, 2016, 01:16 AM UTC
There appears to be a global Amazon AWS issue that is effecting all uploads and downloads that utilise the 'Cloudfront optimized routes' feature. We are working to mitigate the issue...
- identified Dec 09, 2016, 01:21 AM UTC
We are working with Amazon AWS engineers to resolve the issue. A work-around will be available within the hour.
- identified Dec 09, 2016, 01:56 AM UTC
We are currently deploying an emergency work-around to mitigate the issue. ETA 5 minutes...
- identified Dec 09, 2016, 02:06 AM UTC
The work-around is now live. For the work-around to take effect you will need to cancel and restart your upload.
- monitoring Dec 09, 2016, 02:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2016, 08:33 PM UTC
Amazon AWS has resolved the issue with 'Cloudfront Optimized Routes' and we have reverted the temporary work-around. You may need to cancel and re-start uploads for the fix to take effect.