Digital Pigeon experienced a notice incident on January 30, 2017, lasting 9h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 30, 2017, 07:35 PM UTC
We are investigating reports of users having problems connecting to our app servers hosted on the west coast of the USA.
- monitoring Jan 31, 2017, 12:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2017, 05:23 AM UTC
We have narrowed down yesterdays app issues to a memory problem that effected our database servers for around four hours. Unfortunately the redundancy of three servers that usually keeps the app up and operational through all kinds of day to day issues, this time caught us out because the scenario wasn't detected by the monitoring software that raises alarms when things go wrong. We have implemented a fix on the database servers which seems to have stabilised the memory issues. We've also improved the monitoring software to better detect issues like this in the future. Our apologies for the inconvenience.