Digital Pigeon incident

Files stuck generating previews when media watermarking is enabled

Minor Resolved View vendor source →

Digital Pigeon experienced a minor incident on November 15, 2017, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2017, 11:39 AM UTC
Resolved
Nov 15, 2017, 01:00 PM UTC
Duration
1h 21m
Detected by Pingoru
Nov 15, 2017, 11:39 AM UTC

Update timeline

  1. identified Nov 15, 2017, 11:39 AM UTC

    We have identified an issue with the media watermarking feature that causes preview tasks to become 'stuck' generating previews. We're working on a fix and hope to have it live within the next 12 hours. The temporary work-around is to disable the watermarking feature until the issue is resolved. The issue was introduced as a result of a security update.

  2. monitoring Nov 15, 2017, 12:58 PM UTC

    The fix for the watermarking issues is now being deployed. There may be some short delays in generating previews as the transcoding images are updated..

  3. resolved Nov 15, 2017, 01:00 PM UTC

    This incident has been resolved.