Digital Pigeon incident

Issue preventing access to application

Critical Resolved View vendor source →

Digital Pigeon experienced a critical incident on November 7, 2021 affecting Application and API Servers, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2021, 11:12 PM UTC
Resolved
Nov 08, 2021, 12:24 AM UTC
Duration
1h 11m
Detected by Pingoru
Nov 07, 2021, 11:12 PM UTC

Affected components

Application and API Servers

Update timeline

  1. investigating Nov 07, 2021, 11:12 PM UTC

    We are investigating an issue prevent access to the application

  2. resolved Nov 08, 2021, 12:24 AM UTC

    This incident has been resolved.

  3. postmortem Nov 08, 2021, 03:42 AM UTC

    We apologise for the inconvenience caused by this issue. ‌ We tracked the problem down to a configuration change that caused unexpected network issues that were intermittently affecting some customers. ‌ We have updated the configuration to prevent this issue going forward and will add further checks to prevent this situation happening again.