Digital Pigeon incident

Issue causing delays when accessing some customers file uploads

Minor Resolved View vendor source →

Digital Pigeon experienced a minor incident on April 18, 2022 affecting Application and API Servers, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2022, 11:24 PM UTC
Resolved
Apr 19, 2022, 12:29 AM UTC
Duration
1h 4m
Detected by Pingoru
Apr 18, 2022, 11:24 PM UTC

Affected components

Application and API Servers

Update timeline

  1. investigating Apr 18, 2022, 11:24 PM UTC

    We are investigating an issue that's causing potential delays with accessing files

  2. resolved Apr 19, 2022, 12:29 AM UTC

    We have now solved the issue, we are still monitoring for now. Some initial access to an upload pickup page may have failed but then worked after a browser refresh.