Digital Pigeon incident

Some recipients reporting invalid or expired credentials when accessing sent files

Minor Resolved View vendor source →

Digital Pigeon experienced a minor incident on October 24, 2022 affecting Application and API Servers, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2022, 03:48 AM UTC
Resolved
Oct 24, 2022, 04:36 AM UTC
Duration
47m
Detected by Pingoru
Oct 24, 2022, 03:48 AM UTC

Affected components

Application and API Servers

Update timeline

  1. identified Oct 24, 2022, 03:48 AM UTC

    After further investigation, we have narrowed down the issue and understand it only occurs when file downloads have been disabled by the sender. We are aiming to deploy a fix shortly.

  2. resolved Oct 24, 2022, 04:36 AM UTC

    This incident has been resolved.