Digital Pigeon incident

Investigating performance issue with pickup page

Minor Resolved View vendor source →

Digital Pigeon experienced a minor incident on April 4, 2023 affecting Application and API Servers, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 12:00 AM UTC
Resolved
Apr 04, 2023, 02:02 AM UTC
Duration
2h 1m
Detected by Pingoru
Apr 04, 2023, 12:00 AM UTC

Affected components

Application and API Servers

Update timeline

  1. investigating Apr 04, 2023, 12:00 AM UTC

    We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.

  2. identified Apr 04, 2023, 12:31 AM UTC

    We have identified that the issue is only affecting customers that are using Apple Push Notifications, and are working on a fix. To mitigate the issue customers can temporarily disable 'Mobile Alert' notifications in Digital Pigeon | Management | Profile | Notifications.

  3. monitoring Apr 04, 2023, 01:37 AM UTC

    A fix to the Apple Push Notification issue has been deployed and we are monitoring the results.

  4. resolved Apr 04, 2023, 02:02 AM UTC

    This incident has been resolved. Apple Push Notifications for events within Digital Pigeon are now functioning correctly.