Digital Pigeon incident

Delays creating previews in the US-West region.

Notice Resolved View vendor source →

Digital Pigeon experienced a notice incident on October 7, 2017, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2017, 12:00 AM UTC
Resolved
Oct 07, 2017, 12:00 AM UTC
Duration
—
Detected by Pingoru
Oct 07, 2017, 12:00 AM UTC

Update timeline

  1. resolved Oct 07, 2017, 12:00 AM UTC

    On October 7th at 2.30am through to 8am (UTC) we experienced an issue with our auto-scaling manager (used to determine the required capacity to encode web previews) that caused long delays generating previews in the US-West region. Unfortunately the scenario didn't trigger a monitoring alarm to wake the ops team. We have fixed the underlying issue and created an alarm to prevent the scenario from occurring again the future. Our apologies for the inconvenience.