Digital Pigeon incident

Issue generating video previews

Minor Resolved View vendor source →

Digital Pigeon experienced a minor incident on November 24, 2017, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2017, 01:29 AM UTC
Resolved
Nov 24, 2017, 04:32 AM UTC
Duration
3h 3m
Detected by Pingoru
Nov 24, 2017, 01:29 AM UTC

Update timeline

  1. identified Nov 24, 2017, 01:29 AM UTC

    We have identified an issue with the task responsible for generating video previews. We are actively working on a fix and hope to have it deployed within the hour. The issue only seems to be effecting some videos.

  2. monitoring Nov 24, 2017, 02:24 AM UTC

    The fix has been deployed. There may be some delays generating previews while the transcoding cluster is updated.

  3. resolved Nov 24, 2017, 04:32 AM UTC

    This incident has been resolved.