Digital Pigeon incident

Delays completing uploads to the Europe file server region

Minor Resolved View vendor source →

Digital Pigeon experienced a minor incident on February 1, 2019 affecting Europe File Servers, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2019, 08:46 AM UTC
Resolved
Feb 01, 2019, 09:23 AM UTC
Duration
37m
Detected by Pingoru
Feb 01, 2019, 08:46 AM UTC

Affected components

Europe File Servers

Update timeline

  1. investigating Feb 01, 2019, 08:46 AM UTC

    We are investigating reports of significant delays in completing uploads of small files (less than 50MB) to the Europe File Server region. Initial indications are that the uploads will eventually complete. Larger file upload do not seem to be effected.

  2. investigating Feb 01, 2019, 08:49 AM UTC

    Switching your accounts 'Default File Server Region' under 'Manage' -> 'Accounts' -> 'Defaults' to 'USA West' servers provides a temporary work-around for the issue.

  3. resolved Feb 01, 2019, 09:23 AM UTC

    This issue has been resolved. Unfortunately any uploads that still appear to be stuck at 100% will need to be restarted. It should be sufficient to just re-add any files that have not transitioned to the completed state.