Digital Pigeon incident

Issues previewing some video file formats

Minor Resolved View vendor source →

Digital Pigeon experienced a minor incident on August 29, 2019 affecting Oceania Transcoding Servers and South East Asia Transcoding Servers and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2019, 01:54 AM UTC
Resolved
Aug 29, 2019, 02:18 AM UTC
Duration
23m
Detected by Pingoru
Aug 29, 2019, 01:54 AM UTC

Affected components

Oceania Transcoding ServersSouth East Asia Transcoding ServersUSA West Transcoding ServersEurope Transcoding Servers

Update timeline

  1. identified Aug 29, 2019, 01:54 AM UTC

    We've identified an issue that is causing previews for certain video file formats to fail. We are currently applying a fix...

  2. identified Aug 29, 2019, 02:00 AM UTC

    The fix has been applied to the US West transcoding servers.

  3. monitoring Aug 29, 2019, 02:11 AM UTC

    Fix has been applied to the South East Asia and Europe regions. Oceania is coming up now...

  4. resolved Aug 29, 2019, 02:18 AM UTC

    This incident has been resolved.