Digital Pharmacist incident

Refill Processing - Degraded Performance

Minor Resolved View vendor source →

Digital Pharmacist experienced a minor incident on May 28, 2021 affecting Refill Processing, lasting 14d 1h. The incident has been resolved; the full update timeline is below.

Started
May 28, 2021, 08:08 PM UTC
Resolved
Jun 11, 2021, 09:21 PM UTC
Duration
14d 1h
Detected by Pingoru
May 28, 2021, 08:08 PM UTC

Affected components

Refill Processing

Update timeline

  1. investigating May 28, 2021, 08:08 PM UTC

    We are currently investigating this issue.

  2. monitoring May 29, 2021, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jun 01, 2021, 04:18 PM UTC

    We are currently investigating this issue.

  4. investigating Jun 01, 2021, 08:02 PM UTC

    We're aware of the issue and are working quickly to identify the cause of the interruption so we can introduce a fix. We will update here with additional information as we have it. Until then, you should anticipate intermittent faxes for processing refills instead of direct PMS integrations. Apologies for the inconvenience and we hope to have this fixed ASAP.

  5. monitoring Jun 02, 2021, 04:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 11, 2021, 09:21 PM UTC

    This incident has been resolved.