Digistorm incident

Intermittent delays with notifications for Apps customers

Notice Resolved View vendor source →

Digistorm experienced a notice incident on December 3, 2021 affecting Digistorm App, lasting 6d 22h. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2021, 05:38 AM UTC
Resolved
Dec 10, 2021, 03:52 AM UTC
Duration
6d 22h
Detected by Pingoru
Dec 03, 2021, 05:38 AM UTC

Affected components

Digistorm App

Update timeline

  1. identified Dec 03, 2021, 05:38 AM UTC

    Our team is working hard to resolve intermittent delays that are currently affecting notification deliveries for Digistorm App customers. Please be aware that the identified issue mostly affects integrated products such as Schoolbox, Clipboard, EdSmart, Edumate, and TASS. We apologise for the inconvenience and are working toward a solution as soon as possible.

  2. monitoring Dec 07, 2021, 12:08 AM UTC

    Our team have implemented a fix to resolve intermittent delays on notification deliveries for Digistorm App customers. We continue to monitor that the solution is working as intended. Once again thank you for your patience, and we hope to confirm final resolution shortly.

  3. resolved Dec 10, 2021, 03:52 AM UTC

    This issue has now been successfully resolved.