Digistorm incident
Intermittent issue: Some schools unable to download PDF files
Digistorm experienced a minor incident on June 30, 2023 affecting CRM, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
CRM
Update timeline
- investigating Jun 30, 2023, 12:42 AM UTC
We're currently experiencing difficulties with our PDF generation system. This issue affects various functionalities, including the ability to download PDFs from the lead details page and provide PDFs upon completion of applications for parents.
- monitoring Jun 30, 2023, 05:58 AM UTC
Thank you for your patience. Our team has identified the issue and rolled out a fix. We are currently monitoring PDF downloads for stability. Our apologies for any inconvenience caused.
- resolved Jun 30, 2023, 06:31 AM UTC
This issue has now been resolved. Thank you for your patience as our teams worked to roll out a solution.