Digistorm incident

App outage

Critical Resolved View vendor source →

Digistorm experienced a critical incident on August 29, 2023 affecting Digistorm App, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2023, 04:15 AM UTC
Resolved
Aug 29, 2023, 08:47 AM UTC
Duration
4h 32m
Detected by Pingoru
Aug 29, 2023, 04:15 AM UTC

Affected components

Digistorm App

Update timeline

  1. investigating Aug 29, 2023, 04:15 AM UTC

    We are currently investigating an issue that is causing intermittent performance issues with the App and Digistorm CMS (eduapp.com.au).

  2. investigating Aug 29, 2023, 04:29 AM UTC

    The team are continuing to investigate the issue that is impacting the accessibility of the App and our CMS. We apologise for any inconvenience that this is causing.

  3. monitoring Aug 29, 2023, 05:10 AM UTC

    The team have resolved the issue that has been causing performance issues across the App and Digistorm CMS. Both systems have returned to normal. We will continue to monitor the situation.

  4. resolved Aug 29, 2023, 08:47 AM UTC

    This incident has been resolved.