Digistorm incident

Edumate notifications for the App are not being received

Major Resolved View vendor source →

Digistorm experienced a major incident on November 26, 2024 affecting Edumate App, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 11:40 PM UTC
Resolved
Nov 29, 2024, 01:04 AM UTC
Duration
2d 1h
Detected by Pingoru
Nov 26, 2024, 11:40 PM UTC

Affected components

Edumate App

Update timeline

  1. investigating Nov 26, 2024, 11:40 PM UTC

    The Digistorm and Edumate engineering teams are working closely on this issue. We believe a root cause has been isolated and a resolution is being worked on as a priority.

  2. identified Nov 27, 2024, 05:04 AM UTC

    The Digistorm and Edumate engineering teams have identified the issue and a resolution is being worked on as a priority.

  3. monitoring Nov 28, 2024, 12:46 AM UTC

    A resolution has been identified and tested with a select group of schools. Edumate will be rolling out a hotfix tonight to all remaining schools. Digistorm will continue to monitor the performance of our systems as this update rolls out.

  4. resolved Nov 29, 2024, 01:04 AM UTC

    The Digistorm and Edumate engineering teams have now resolved this issue.