DG Technology Outage History

DG Technology is up right now

DG Technology had 4 outages in the last 2 years totaling 36h 36m of downtime — averaging 0.2 incidents per month.

There were 4 DG Technology outages since May 2, 2025 totaling 36h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dg.uk

Major October 14, 2026

CloudSites Webmail unavailable

Detected by Pingoru
Oct 14, 2026, 01:19 PM UTC
Resolved
Oct 14, 2026, 02:19 PM UTC
Duration
1h
Affected: CloudSites Platform
Timeline · 2 updates
  1. investigating Oct 14, 2026, 01:19 PM UTC

    We are currently aware of an issue affecting access to SiteHQ CloudSites webmail. Engineers are working to restore normal service. Access via POP and IMAP for inbound and SMTP for sending is unaffected. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices. We understand the impact this is having on you and are grateful for your patience.

  2. resolved Oct 14, 2026, 02:19 PM UTC

    Normal service has been restored.

Read the full incident report →

Critical June 3, 2025

VOIP service outage

Detected by Pingoru
Jun 03, 2025, 02:28 PM UTC
Resolved
Jun 03, 2025, 02:38 PM UTC
Duration
10m
Affected: Voice over IP (VoIP)
Timeline · 2 updates
  1. investigating Jun 03, 2025, 02:28 PM UTC

    Engineers are investigating an issue affecting both inbound and outbound calls on our VoIP service. We are working to restore normal service, and apologise for any inconvenience caused.

  2. resolved Jun 03, 2025, 02:38 PM UTC

    This issue has been resolved and we are seeing VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.

Read the full incident report →

Notice May 2, 2025

VoIP - Inbound call failures

Detected by Pingoru
May 02, 2025, 02:39 PM UTC
Resolved
May 02, 2025, 03:55 PM UTC
Duration
1h 15m
Affected: Voice over IP (VoIP)
Timeline · 3 updates
  1. investigating May 02, 2025, 02:39 PM UTC

    We are aware that some inbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.

  2. identified May 02, 2025, 02:54 PM UTC

    The intermittent inbound call issue has been traced to a single upstream carrier, who is aware of the problem on their end and is actively working to restore normal service.

  3. resolved May 02, 2025, 03:55 PM UTC

    This issue has been resolved and we are seeing inbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.

Read the full incident report →