DG Technology Outage History

DG Technology is up right now

Pingoru has recorded 54 incidents for DG Technology: 3 in the last 12 months and 3 in the last 90 days.

Source: status.dg.uk

54incidents recorded
3last 12 months
3last 90 days
16 hourstypical duration
Incidents per month
012AugSepOct2
Share of hours with an open incident, any severity
0%50%100%AugSepOct2%
Pingoru began tracking DG Technology in August 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
August 2026134 of 744 (5%)
September 202600 of 720 (0%)
October 2026213 of 520 (2%)

Incidents, newest first

Major October 14, 2026 CloudSites Webmail unavailable 1h CloudSites Platform

Started Oct 14, 2026, 01:19 PM UTC· resolved Oct 14, 2026, 02:19 PM UTC

  1. investigating Oct 14, 2026, 01:19 PM UTC

    We are currently aware of an issue affecting access to SiteHQ CloudSites webmail. Engineers are working to restore normal service. Access via POP and IMAP for inbound and SMTP for sending is unaffected. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices. We understand the impact this is having on you and are grateful for your patience.

  2. resolved Oct 14, 2026, 02:19 PM UTC

    Normal service has been restored.

Read the full incident report →

Notice August 13, 2026 Outage affecting CloudSites platform 1d 10h CloudSites Platform

Started Aug 13, 2026, 12:48 PM UTC· resolved Aug 14, 2026, 10:58 PM UTC

  1. investigating Aug 13, 2026, 12:48 PM UTC

    We are currently investigating network issues affecting the data centre where the CloudSites platform is located. This outage is causing websites hosted on the platform to be unavailable. No other services are affected. Engineers are actively working to restore CloudSites services as quickly as possible.

  2. investigating Aug 13, 2026, 02:13 PM UTC

    Engineers are still working to restore normal service. We apologize for any inconvenience caused.

  3. identified Aug 13, 2026, 03:18 PM UTC

    The datacentre in Phoenix, Arizona from which the CloudSites platform operates has confirmed that it has experienced a major failure of its cooling infrastructure. As a result, temperatures within the datacentre have risen to a level where it became necessary to carry out an emergency shutdown of the entire facility to protect equipment from damage and prevent data loss. The datacentre provider has engineers onsite working to restore the cooling infrastructure. At this stage, current estimates indicate that this work may take 12 hours or more. We understand the seriousness of this situation and the impact it may have on your business. We are monitoring conditions closely with the datacentre provider and will provide further updates as more information becomes available. Our support team is available to discuss the situation with impacted customers.

  4. identified Aug 13, 2026, 05:14 PM UTC

    We are continuing to work closely with the datacentre as they address the elevated temperatures at the Phoenix facility. Progress is being made, and temperatures are continuing to come down as cooling infrastructure is restored and additional mitigation efforts are put in place. We apologise for the disruption and appreciate your patience. We will continue to provide updates as the situation progresses.

  5. identified Aug 13, 2026, 06:11 PM UTC

    Progress is being made, and temperatures are continuing to come down as cooling systems are restored and additional mitigation efforts are put in place by the datacentre. We will continue to provide updates as the situation progresses.

  6. identified Aug 13, 2026, 06:51 PM UTC

    Internal temperatures in the datacentre have continued to return to normal levels, and onsite engineers have begun the process of restoring service to networking equipment and the CloudSites platform. We expect full restoration to take some time, but customers should begin to see services restored.

  7. identified Aug 14, 2026, 04:55 AM UTC

    Engineering teams are continuing to work through the remaining issues and are making steady progress toward restoring the CloudSites service.

  8. identified Aug 14, 2026, 07:34 AM UTC

    Engineers continue to work to restore the CloudSites service, we have no ETA at this time but understand the continued impact this may be having on our customers and sincerely appreciate your patience and understanding.

  9. identified Aug 14, 2026, 11:12 AM UTC

    Engineers are continuing to work on restoring Cloudsites services in the Phoenix, Arizona data centre. The underlying storage is now back online, and our engineers are currently focused on restoring the networking layer. Remaining components are being brought back in a controlled manner, with stability and performance monitored at each step so that restored services stay secure as further systems come online. We understand the impact this is having on you and are grateful for your patience. Our engineers remain fully engaged, and we will post further updates here as progress is made.

  10. identified Aug 14, 2026, 03:43 PM UTC

    Engineers are continuing work to restore the Cloudsites infrastructure and we will continue to provide updates as we receive more information.

  11. identified Aug 14, 2026, 08:08 PM UTC

    Engineers have made significant progress in restoring Cloudsites services, and websites are recovering. Work will continue until full service is restored. We again apologise for the impact this incident has had on your business, and thank you for your patience.

  12. monitoring Aug 14, 2026, 10:57 PM UTC

    We are pleased to report that the CloudSites service has been fully restored. Thank you for your patience whilst this major data centre incident was resolved. If you are still experiencing an issue please contact our support team.

  13. resolved Aug 14, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 3, 2025 VOIP service outage 10m Voice over IP (VoIP)

Started Jun 03, 2025, 02:28 PM UTC· resolved Jun 03, 2025, 02:38 PM UTC

  1. investigating Jun 03, 2025, 02:28 PM UTC

    Engineers are investigating an issue affecting both inbound and outbound calls on our VoIP service. We are working to restore normal service, and apologise for any inconvenience caused.

  2. resolved Jun 03, 2025, 02:38 PM UTC

    This issue has been resolved and we are seeing VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.

Read the full incident report →

Notice May 2, 2025 VoIP - Inbound call failures 1h 15m Voice over IP (VoIP)

Started May 02, 2025, 02:39 PM UTC· resolved May 02, 2025, 03:55 PM UTC

  1. investigating May 02, 2025, 02:39 PM UTC

    We are aware that some inbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.

  2. identified May 02, 2025, 02:54 PM UTC

    The intermittent inbound call issue has been traced to a single upstream carrier, who is aware of the problem on their end and is actively working to restore normal service.

  3. resolved May 02, 2025, 03:55 PM UTC

    This issue has been resolved and we are seeing inbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.

Read the full incident report →