DG Technology experienced a major incident on March 23, 2015, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 23, 2015, 09:46 AM UTC
We are investigating an issue affecting inbound calls at this time, engineers are working to restore normal service.
- identified Mar 23, 2015, 09:50 AM UTC
Our network operations team have identified issues with part of our VoIP platform and are currently working to resolve the issue.
- identified Mar 23, 2015, 10:20 AM UTC
Our network operations team are still working to restore normal service as a priority. Further updates will be posted as soon as they're received.
- monitoring Mar 23, 2015, 10:31 AM UTC
Service has been restored, our network operations team will continue to monitor to ensure stability.
- monitoring Mar 23, 2015, 11:05 AM UTC
We are aware that some numbers that have been ported into Dark Group are still experiencing issues receiving calls, and our engineers are working to restore these services.
- resolved Mar 23, 2015, 12:07 PM UTC
Service has been restored to all ported numbers. Please accept our apologies for any inconvenience caused by this issue.