DG Technology incident

VoIP - Inbound & Outbound call issues

Minor Resolved View vendor source →

DG Technology experienced a minor incident on December 17, 2015, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2015, 10:28 AM UTC
Resolved
Dec 17, 2015, 01:49 PM UTC
Duration
3h 20m
Detected by Pingoru
Dec 17, 2015, 10:28 AM UTC

Update timeline

  1. investigating Dec 17, 2015, 10:28 AM UTC

    We're investigating issues with inbound and outbound calls via our VoIP platform leading to some callers being unable to hear the other party in the call. Engineers are working to restore normal service.

  2. monitoring Dec 17, 2015, 10:47 AM UTC

    Normal service has been restored and calls are completing successfully. We continue to investigate the underlying issue, and will monitor to ensure service remains stable.

  3. resolved Dec 17, 2015, 01:49 PM UTC

    This incident has been resolved.