DG Technology incident

VoIP - Outbound call issues

Minor Resolved View vendor source →

DG Technology experienced a minor incident on January 13, 2016, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2016, 11:07 AM UTC
Resolved
Jan 13, 2016, 11:14 AM UTC
Duration
7m
Detected by Pingoru
Jan 13, 2016, 11:07 AM UTC

Update timeline

  1. investigating Jan 13, 2016, 11:07 AM UTC

    We are investigating reports of some outbound calls failing on our VoIP service. Our engineers are investigating this as a critical priority and we will post a further update within 1 hour.

  2. resolved Jan 13, 2016, 11:14 AM UTC

    Normal service has been restored and outbound calls are now completing correctly. Apologies for any inconvenience caused.