DG Technology experienced a major incident on April 25, 2016, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 25, 2016, 03:43 PM UTC
We are investigating an issue causing some outbound calls from our VoIP platform to fail . Our engineers are working to restore normal service as quickly as possible.
- investigating Apr 25, 2016, 03:46 PM UTC
This issue has been extended to include some inbound call issues.
- resolved Apr 25, 2016, 08:47 PM UTC
Service became stable again at approx 18:30, and we've been monitoring call flows since. We are now happy normal service has been resumed, and will continue to investigate the underlying cause of this outage. Please accept our apologise for inconvenience caused.