DG Technology experienced a major incident on March 20, 2017, lasting 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 20, 2017, 10:00 AM UTC
We have detected a fault causing some inbound and outbound calls via our VoIP platform to fail. Our engineers are investigating and we will provide an update as soon as possible. We apologise for any inconvenience caused.
- identified Mar 20, 2017, 10:02 AM UTC
Our engineers have identified the potential cause of the VoIP issue and are working to resolve it.
- resolved Mar 20, 2017, 10:25 AM UTC
Normal service has been restored and calls are now completing correctly. Apologies for any inconvenience caused.