DG Technology experienced a minor incident on December 13, 2017, lasting 43m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 13, 2017, 10:50 AM UTC
We are currently investigating an intermittent problem within inbound and outbound calls on our VoIP platform. Engineers have identified the cause of the problem and are working to restore normal service as quickly as possible.
- resolved Dec 13, 2017, 11:34 AM UTC
Normal service was restored as of 11:00, and monitoring since has detected no further issues. We apologise to those customers affected by the earlier intermittent service.