DG Technology experienced a major incident on May 20, 2021 affecting Voice over IP (VoIP), lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2021, 08:30 AM UTC
We are investigating an issue where some inbound calls are going straight to voicemail rather than ringing.
- investigating May 20, 2021, 09:04 AM UTC
Our engineers continue to investigate this problem, and we will provide a further update as soon as possible. This is impacting our own inbound calls so should you require technical support in the mean time please e-mail [email protected] where our team will assist you. We apologise for the inconvenience caused.
- identified May 20, 2021, 09:18 AM UTC
Engineers have identified the cause and are actively rolling out a fix across the VoIP platform to restore normal service.
- resolved May 20, 2021, 09:42 AM UTC
Inbound calls are now being routed correctly, if you're still experiencing any issues please contact our support team as normal. We apologise for the inconvenience caused.