DG Technology experienced a minor incident on March 25, 2022 affecting Voice over IP (VoIP), lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2022, 09:26 AM UTC
Our monitoring has detected some inbound calls are having audio dropped whilst a call is in progress. Engineers are investigating, please accept our apologies for any inconvenience caused
- investigating Mar 25, 2022, 10:09 AM UTC
Investigations into intermittent audio drops on inbound calls are ongoing.
- identified Mar 25, 2022, 10:52 AM UTC
The underlying cause of the intermittent audio drops on inbound calls has been identified, and a fix is in the process of being rolled out to resolve fully. We have already seen the number of affected calls reduce significantly and expect normal service to be restored shortly. Please accept our apologies for any inconvenience caused.
- resolved Mar 25, 2022, 01:38 PM UTC
Normal inbound service was resumed at 10:55 and has remained stable since. Please accept our apologies for any inconvenience caused