DG Technology experienced a minor incident on July 13, 2022 affecting Voice over IP (VoIP), lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Voice over IP (VoIP)
Update timeline
- investigating Jul 13, 2022, 01:12 PM UTC
Engineers are investigating intermittent inbound call issues causing some VoIP extensions not to ring. We're working to restore normal service.
- resolved Jul 13, 2022, 01:35 PM UTC
We have seen inbound call behaviour return to normal as of 14:15, we apologise to impacted customers. Our engineers will continue to investigate to ensure a root cause is found, and any action required taken.