DG Technology experienced a critical incident on December 16, 2022 affecting Voice over IP (VoIP), lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Voice over IP (VoIP)
Update timeline
- investigating Dec 16, 2022, 04:54 PM UTC
Engineers are investigating an issue with our VoIP platform causing an outage for some inbound and outbound services. We are working to restore normal service as quickly as possible. We apologise for any inconvenience caused.
- resolved Dec 16, 2022, 05:01 PM UTC
Normal service has been restored, we apologise to those customers who were impacted by this short outage.