DG Technology experienced a major incident on July 31, 2023 affecting Voice over IP (VoIP), lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Voice over IP (VoIP)
Update timeline
- investigating Jul 31, 2023, 07:46 AM UTC
We are aware that some outbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.
- resolved Jul 31, 2023, 08:11 AM UTC
This issue has been resolved and we are seeing outbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.