DG Technology incident

SiteHQ CloudSite - E-mail Authentication Issues

Minor Resolved View vendor source →

DG Technology experienced a minor incident on September 22, 2017, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2017, 04:37 PM UTC
Resolved
Sep 22, 2017, 08:15 PM UTC
Duration
3h 38m
Detected by Pingoru
Sep 22, 2017, 04:37 PM UTC

Update timeline

  1. identified Sep 22, 2017, 04:37 PM UTC

    We are aware of an issue causing authentication failures on e-mail accounts using our SiteHQ CloudSite platform. The underlying cause has been identified and engineers are working to restore normal service as quickly as possible. If you are experiencing an issue please contact support via [email protected] who can manually enable affected accounts in the mean time.

  2. resolved Sep 22, 2017, 08:15 PM UTC

    Normal service has been restored. We apologise to those customers affected.