DG Technology incident
Degraded performance on SiteHQ CloudSites platform
DG Technology experienced a notice incident on June 10, 2024 affecting CloudSites Platform, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2024, 11:32 AM UTC
We are currently investigating a problem affecting the SiteHQ CloudSites platform. Engineers are working to restore normal service. We apologise for the inconvenience caused.
- investigating Jun 10, 2024, 11:41 AM UTC
Engineers are continuing work to restore normal service.
- identified Jun 10, 2024, 02:37 PM UTC
Engineers have identified the cause of the service impact and are working to restore normal service.
- identified Jun 11, 2024, 12:53 AM UTC
Engineers are continuing work to restore the CloudSites service. At this time we’re unable to provide an ETA but will provide updates as soon as more information becomes available.
- resolved Jun 11, 2024, 03:16 PM UTC
Service to both Linux and Windows Cloudsite services has been restored in stages throughout the day. We apologise to those affected by this outage. An RFO will be available upon request within 5 working days.