DG Technology incident

VoIP - Outbound Call Issues

Minor Resolved View vendor source →

DG Technology experienced a minor incident on September 7, 2015, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2015, 12:48 PM UTC
Resolved
Sep 07, 2015, 01:51 PM UTC
Duration
1h 2m
Detected by Pingoru
Sep 07, 2015, 12:48 PM UTC

Update timeline

  1. investigating Sep 07, 2015, 12:48 PM UTC

    Some VoIP customers are unable to make outbound calls, our engineers are investigating the cause of this, and working to restore normal service as soon as possible.

  2. identified Sep 07, 2015, 01:16 PM UTC

    Our engineers have identified the cause of this issue and are working to restore normal service as a priority.

  3. resolved Sep 07, 2015, 01:51 PM UTC

    Full service was restored at 14:15.