DG Technology incident

Maintenance to VoIP platform

Notice Resolved View vendor source →

DG Technology experienced a notice incident on April 26, 2016, lasting 11h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2016, 04:30 PM UTC
Resolved
Apr 27, 2016, 04:00 AM UTC
Duration
11h 30m
Detected by Pingoru
Apr 26, 2016, 04:30 PM UTC

Update timeline

  1. scheduled Apr 26, 2016, 04:30 PM UTC

    Following the issue with VoIP services yesterday our engineers will be undertaking maintenance to the VoIP platform between 03:00 and 05:00 (BST) on Wednesday 27th April 2016 to restore full redundancy. There will be a period of service interruption to inbound and outbound as this work is carried out. Our engineers will ensure the platform is stable before the maintenance window is closed. We apologise for any inconvenience caused.

  2. in progress Apr 27, 2016, 02:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. completed Apr 27, 2016, 04:00 AM UTC

    The scheduled maintenance has been completed.