Dexis incident

DEXIS IS Connect/DEXIS IS ScanFlow are currently unavailable

Notice Resolved View vendor source →

Dexis experienced a notice incident on May 5, 2024 affecting DEXIS IS Connect, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2024, 05:22 PM UTC
Resolved
May 05, 2024, 10:30 PM UTC
Duration
5h 8m
Detected by Pingoru
May 05, 2024, 05:22 PM UTC

Affected components

DEXIS IS Connect

Update timeline

  1. investigating May 05, 2024, 05:22 PM UTC

    Our products rely on a third part component Azure ADB2C (Active Directory B2C). This component is currently unavailable. The next update will be provided in 120 minutes, or as events warrant.

  2. identified May 05, 2024, 07:25 PM UTC

    Azure team have identified the root cause of this issue and they have a potential mitigation plan in-progress.

  3. identified May 05, 2024, 08:53 PM UTC

    Azure team have identified the root cause of this issue. Azure team are deploying a configuration change as a potential mitigation step which is in progress.

  4. monitoring May 05, 2024, 10:03 PM UTC

    Azure team have deployed a configuration change as a mitigation step, and are seeing gradual recovery in service health. We continue to monitor the progress of the mitigation.

  5. resolved May 05, 2024, 10:30 PM UTC

    This incident has been resolved.