Devolutions experienced a major incident on November 1, 2023 affecting Cloud (formerly known as Hub Personal), lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud (formerly known as Hub Personal)
Update timeline
- investigating Nov 01, 2023, 04:02 PM UTC
We are currently investigating this issue.
- investigating Nov 01, 2023, 04:21 PM UTC
Initial investigation shows that the backend services are operational, therefore Devolutions Remote Desktop Manager and Devolutions Workspace can still access the information. The web client at https://hub.devolutions.com is the component that is not available at this time. We are continuing our investigation.
- monitoring Nov 01, 2023, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 01, 2023, 04:49 PM UTC
This incident has been resolved.