Deviniti incident
Dynamic Fields is not visible in Customer Portal
Deviniti experienced a major incident on April 5, 2024 affecting Extension for JSM, lasting 7h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 05, 2024, 07:09 AM UTC
We have detected there has been an active incident affecting the Extension for JSM app. The Dynamic Fields are not visible on the customer portal after an issue is created. We will continue to investigate the cause of this incident and provide another update within 2 hours.
- identified Apr 05, 2024, 08:29 AM UTC
The issue has been identified and we’re working on the fix.
- monitoring Apr 05, 2024, 02:05 PM UTC
The issue was related to recent optimization changes. We have made adjustments to these recent changes. The fix has been implemented and we will continue to monitor the issue to ensure it has been fully resolved.
- monitoring Apr 05, 2024, 02:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 05, 2024, 02:36 PM UTC
The issue has been resolved and the app is operating normally. We apologize for any inconvenience caused.