Deviniti experienced a major incident on February 21, 2025 affecting Extension for JSM, lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Extension for JSM
Update timeline
- resolved Feb 21, 2025, 02:42 PM UTC
The incident occurred after recent changes made on the frontend. During this process, we attempted to access a variable that was only available within a specific section of the configuration. However, this variable was not globally accessible across the entire system. As a result, when the frontend attempted to reference it outside its intended scope, it caused an error that led to the incident. This issue caused a temporary outage, but it was quickly identified and resolved. The app is operating normally. We apologize for any inconvenience caused.