Deviniti incident
Customer Form and Request Details View won't load on Customer Portal
Deviniti experienced a notice incident on March 31, 2025 affecting Extension for JSM, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 06:54 AM UTC
We have identified an ongoing incident impacting the Extension for the JSM application. Users may encounter difficulties with certain functionalities, including the loading of dynamic fields and the request details view on Customer Portal. The issue has been recognized, and we are actively engaged in investigating the matter.
- identified Apr 01, 2025, 07:59 AM UTC
Our team has identified a potential issue. We released an update aimed at preventing application crashes. However, some users may experience issues with the visibility of the right sidebar. We are working to resolve this matter and will provide further updates as progress is made.
- monitoring Apr 01, 2025, 12:14 PM UTC
The production version is now deployed, and no issues are expected. All functionalities should be working as usual.
- resolved Apr 02, 2025, 08:04 AM UTC
The issues impacting Customer Form and Request Details View have been fully resolved. Our engineering team successfully implemented a fix to address the unexpected infinite loop in our custom log processing system that was causing excessive resource consumption. Here's a summary of the actions taken: Resolution: The infinite loop has been contained and the system has been stabilized. Preventative Measures: We are conducting a thorough post-mortem analysis to identify the conditions that triggered the loop and implement safeguards to prevent similar incidents in the future.