Deviniti experienced a major incident on June 10, 2025 affecting Requirements & Test Management for Jira Cloud and My Requests Extension for JSM Cloud, lasting 22h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 07:12 AM UTC
We are currently observing potential service degradation in the EU region, caused by an ongoing issue with our cloud service provider, Heroku. Some users may experience limited functionality or intermittent disruptions.
- monitoring Jun 10, 2025, 07:12 AM UTC
We are currently observing potential service degradation in the EU region, caused by an ongoing issue with our cloud service provider, Heroku. Some users may experience limited functionality or intermittent disruptions. We are closely monitoring the situation. Once Heroku resolves the issue, the affected services on our side are expected to recover automatically. No action is required from users at this time. We will continue to provide updates as the situation evolves. Thank you for your understanding.
- monitoring Jun 10, 2025, 12:27 PM UTC
You can follow the progress of this issue on the Heroku side here: https://status.heroku.com/incidents/2822
- resolved Jun 11, 2025, 05:46 AM UTC
This incident has been resolved.