Deviniti incident

Global AWS outage impacting Extension for Jira Service Management Cloud

Deviniti experienced a major incident on October 20, 2025 affecting Extension for JSM, lasting 16h 39m. The incident has been resolved; the full update timeline is below.

Started: Oct 20, 2025, 01:45 PM UTC
Resolved: Oct 21, 2025, 06:24 AM UTC
Duration: 16h 39m
Detected by Pingoru: Oct 20, 2025, 01:45 PM UTC

Affected components

Extension for JSM

Update timeline

identified Oct 20, 2025, 01:45 PM UTC

Global AWS outage has caused widespread service disruptions across multiple platforms, including Atlassian products. As a result, Extension for Jira Service Management Cloud may experience limited functionality or performance issues. Our team is closely monitoring the situation and will provide updates as soon as new information becomes available.
resolved Oct 21, 2025, 06:24 AM UTC

This incident has been resolved.