Deviniti incident
Extension for JSM – Request Creation and Attachment Issue
Deviniti experienced a major incident on February 10, 2026 affecting Extension for JSM, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:32 AM UTC
Some users may experience issues with the app loading on the customer portal when creating a request. There may also be problems with uploading attachments. Our team is aware of the problem and is actively working on a fix. We’ll provide updates as soon as the issue is resolved.
- monitoring Feb 10, 2026, 12:39 PM UTC
We have just deployed a set of fixes addressing the recently reported bugs. According to our internal tests, these updates should significantly improve the application's stability and performance. Our team is currently monitoring the situation closely to ensure everything is back to normal. Thank you for your patience.
- monitoring Feb 11, 2026, 09:37 AM UTC
Server-side logs indicate that the issue has been resolved. We are now verifying the fix with our customers. We will provide a final update once we receive confirmation that everything is back to normal.
- resolved Feb 16, 2026, 09:19 AM UTC
This incident has been resolved.