Deviniti experienced a minor incident on February 27, 2026 affecting My Requests Extension for JSM Cloud, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2026, 09:14 AM UTC
We are currently observing a temporary service disruption likely caused by intermittent timeouts in Jira requests to our cloud provider (Heroku). Preliminary investigation indicates there was a short-lived connectivity issue resulting in request timeouts between Jira and Heroku.
- monitoring Feb 27, 2026, 09:18 AM UTC
According to our logs, the problem has not reoccurred since 03:00 UTC on 27.02.2026, and the service appears to be operating normally at this time. We will continue monitoring the situation closely to ensure stability.
- monitoring Feb 27, 2026, 10:40 AM UTC
From our initial analysis, it seems the application became temporarily overloaded, which caused the issue. Restarting the app restored normal operation. We will investigate it further to understand the cause of this issue. At the moment, the application is working normally.
- resolved Mar 02, 2026, 10:03 AM UTC
This incident has been resolved.