Deviniti incident
Extension for JSM - degraded performance and delay
Deviniti experienced a minor incident on April 28, 2026 affecting Extension for JSM, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 06:52 AM UTC
We are currently experiencing significant delays in receiving ticket creation events from Atlassian. As a result, newly created requests and issues may temporarily display incomplete data in app panels. We have escalated this issue to Atlassian and are actively monitoring the situation.
- monitoring Apr 28, 2026, 02:40 PM UTC
We have confirmed that the root cause of the delays is an ongoing incident on Atlassian's side regarding Forge triggers, specifically affecting issue-created and issue-updated events. Atlassian's team is currently working on a resolution. We are beginning to see signs of improvement, and we expect that affected instances will be restored gradually. We are monitoring the situation closely and will provide further updates as the recovery progresses.
- monitoring Apr 29, 2026, 06:49 AM UTC
We have received confirmation from Atlassian that the underlying issue has been fully mitigated. Our applications are being monitored and are returning to normal operation. We will continue to observe system behavior and provide a final update once everything is fully confirmed on our end. If you are still experiencing any issues, please reach out to our support team.
- resolved Apr 29, 2026, 07:59 AM UTC
The root cause of this incident has been identified and fully resolved by Atlassian. Our applications are operating normally and we are closing this incident.