Deviniti incident
Issue templates for Jira Cloud - degraded performance and delay
Deviniti experienced a major incident on April 28, 2026 affecting Issue Templates, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 06:40 AM UTC
We started observing degraded performance of our application. A significant delay in creating issues/structures from templates could occur. This behavior could also affect the creation of reports. This behavior has been reported and escalated to the Atlassian support team.
- monitoring Apr 28, 2026, 02:41 PM UTC
We have confirmed that the degraded performance is linked to an ongoing Atlassian incident affecting Forge triggers, specifically issue-created and issue-updated events. Atlassian is currently working on a resolution. We are seeing early signs of improvement, and we expect service to be restored gradually across all instances. We will continue to monitor the situation closely until the performance of templates and reports returns to normal.
- monitoring Apr 29, 2026, 06:49 AM UTC
We have received confirmation from Atlassian that the underlying issue has been fully mitigated. Our applications are being monitored and are returning to normal operation. We will continue to observe system behavior and provide a final update once everything is fully confirmed on our end. If you are still experiencing any issues, please reach out to our support team.
- resolved Apr 29, 2026, 08:00 AM UTC
The root cause of this incident has been identified and fully resolved by Atlassian. Our applications are operating normally and we are closing this incident.