Deviniti incident

Performance issues related to templates selection

Critical Resolved View vendor source →

Deviniti experienced a critical incident on June 10, 2026 affecting Issue Templates, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 08:05 AM UTC
Resolved
Jun 12, 2026, 09:30 AM UTC
Duration
2d 1h
Detected by Pingoru
Jun 10, 2026, 08:05 AM UTC

Affected components

Issue Templates

Update timeline

  1. investigating Jun 10, 2026, 08:05 AM UTC

    The issue affects template selection during issue creation and other template-related functions, including Apply Template. We have identified the root cause and escalated the issue to Atlassian, as it is caused by a failure of the underlying REST API endpoint. We will provide further updates as they become available.

  2. identified Jun 10, 2026, 11:16 AM UTC

    The issue has been identified on the Atlassian side. Atlassian support team informed us that the problem appears to be related to how JQL queries are processed. They have also confirmed that the proper internal development team has been escalated, and they are actively working on the resolution.

  3. identified Jun 10, 2026, 12:20 PM UTC

    We have released a hotfix with a workaround (v10.38.0) that should restore Issue Templates functionality. The template list should now be available; however, the following limitations apply: - Filtering will not work when the template name differs from the summary. - The project-specific template list may include issues that should not be available for that project. Availability will be validated only during the apply step. - The same limitation applies to the availability of users, groups, and project categories, which will also be validated during the apply process. We will restore full functionality as soon as Atlassian resolves the underlying issues affecting our integration.

  4. identified Jun 11, 2026, 06:44 AM UTC

    We have received confirmation that the Atlassian development team is actively working on a resolution. A fix is expected to be deployed today. We will provide another update once the issue is resolved and services are fully restored.

  5. monitoring Jun 11, 2026, 10:33 AM UTC

    Atlassian has released a fix for the issue. We have completed our validation and confirmed that full Issue Templates functionality has been restored. We will continue to monitor the situation and provide further updates if necessary.

  6. resolved Jun 12, 2026, 09:30 AM UTC

    This incident has been resolved. All functionalities of the template selection have been restored and are working properly.