Deviniti incident
Issue with visibility of templates during work item creation
Deviniti experienced a critical incident on July 7, 2026 affecting Issue Templates, lasting 20h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 11:26 AM UTC
The issue has been identified. The behavior observed is an empty list of the templates in the drop-down field on the Issue Templates panel. It is occurring on the native Create screen and the Create from template button. We’re investigating the source in cooperation with the Atlassian team.
- monitoring Jul 08, 2026, 05:35 AM UTC
The fix has been implemented, and we will continue to monitor the issue to ensure it has been fully resolved.
- investigating Jul 08, 2026, 07:44 AM UTC
Atlassian has confirmed that the recent change to their backend search platform (JSIS) affected how certain JQL clauses are handled. This affected the display of the templates during the creation. We have released a fix for this behavior, and the app is operating normally. The issue has been resolved. We apologize for any inconvenience caused.
- resolved Jul 08, 2026, 07:45 AM UTC
Atlassian has confirmed that the recent change to their backend search platform (JSIS) affected how certain JQL clauses are handled. This affected the display of the templates during the creation. We have released a fix for this behavior, and the app is operating normally. The issue has been resolved. We apologize for any inconvenience caused.
- postmortem Jul 08, 2026, 09:45 AM UTC
Atlassian has confirmed that the recent change to their backend search platform \(JSIS\) affected how certain JQL clauses are handled. This affected the display of the templates during the creation. We have released a fix for this behavior, and the app is operating normally.