DEV incident

Degraded App Performance

Minor Resolved View vendor source →

DEV experienced a minor incident on August 13, 2020 affecting Website and API requests, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2020, 06:34 PM UTC
Resolved
Aug 13, 2020, 08:32 PM UTC
Duration
1h 57m
Detected by Pingoru
Aug 13, 2020, 06:34 PM UTC

Affected components

WebsiteAPI requests

Update timeline

  1. identified Aug 13, 2020, 06:34 PM UTC

    We have identified that the recent degraded performance is being caused by some database issues. We are working to resolve the problem. We will update in the next 15 min.

  2. identified Aug 13, 2020, 06:52 PM UTC

    We are currently in the process of upgrading our database to help us handle the additional load on the website. We will post another update in 30 minutes. Thank you for your patience as we work to resolve this issue.

  3. identified Aug 13, 2020, 07:25 PM UTC

    We are continuing to work on upgrading our database. We will report back once the upgrade is complete or if anything changes with the status of the app.

  4. monitoring Aug 13, 2020, 08:15 PM UTC

    Database infrastructure upgrade is complete. Response times seem to be returning to normal, we will continue to monitor the situation to ensure the app continues to remain stable and performant.

  5. resolved Aug 13, 2020, 08:32 PM UTC

    This incident has been resolved.