Design Pickle incident

Degraded Performance

Minor Resolved View vendor source →

Design Pickle experienced a minor incident on February 24, 2022 affecting API and Design Pickle Website and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2022, 04:51 PM UTC
Resolved
Feb 24, 2022, 06:29 PM UTC
Duration
1h 38m
Detected by Pingoru
Feb 24, 2022, 04:51 PM UTC

Affected components

APIDesign Pickle WebsiteDesign Request EmailZapier Integration

Update timeline

  1. investigating Feb 24, 2022, 04:51 PM UTC

    Engineering is investigating degraded performance on Design Pickle Platform.

  2. identified Feb 24, 2022, 05:19 PM UTC

    Engineering was able to determine the cause of the timeouts. Some of the affected routing components have started to recover.

  3. identified Feb 24, 2022, 05:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 24, 2022, 05:50 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 24, 2022, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 24, 2022, 06:29 PM UTC

    The incident has been resolved.